Wednesday, May 16, 2012

SCCM 2007 Troubleshooting Software Updates Client Issues

Troubleshooting Software Updates Client Issues

Client Scan Fails with Error 0x80040693

In the Microsoft System Center Configuration Manager 2007 console, view any reports in the category Software Updates - E. Troubleshooting. If a Configuration Manager 2007 client reports the error code 0x80040693, it means the client is running the wrong version of Windows Update Agent (WUA). Configuration Manager 2007 clients require version 7.0.6000.374 or higher. 

Possible Solution
If client computers are configured for Automatic Update, they should automatically update their Windows Update Agent from their Automatic Update source. If clients are not configured for Automatic Update, you can locate the WUA redistributable file on MSDN and deploy it using Configuration Manager 2007 software distribution.

Software Update Installation Fails with Error 0x80091007
Before a Configuration Manager 2007 client can install software updates, it verifies the hash on the content containing the software update. If the hash does not match, the client fails to install the software update and logs error 0x80091007 to the updatesdeployment.log on the client. The error is also sent to the management point and is visible in the reports under the category Software Updates - E. Troubleshooting.
This issue is often caused by having the wrong version of the package on the distribution point. Frequently this issue occurs when content has not been replicated to a child site or when the package version has changed but the client has not received new policy yet.

Possible Solution
In the Configuration Manager 2007 console, navigate to System Center Configuration Manager / Site Database / Computer Management / Software Updates / Deployment Packages / / Package Status / Package Status / , and look at the source version for the package. Verify that all distribution points are using the same source version, including any distribution points at the child site. You can also look at distmgr.log for any errors that reference the package ID.

Software Update Installation Fails with Error = 0x80004002
A client computer fails to install a software update with the 0x80004002 error message reported in the client log files, such as the following sample log entries:

WSUS update (689c410a-44d7-45c7-ae51-9806fcb177f5) installation result = 0x80004002, Reboot State = NoReboot 
Update execution failed. 


Failed to get final installation result of updates. Error = 0x80004002. 
Update 1 () finished installing (0x80004002). 
Update 2 () finished installing (0x80004002). 
Installation of updates completed. 


WARNING: WU client failed installing updates with error 0x80004002 
The UpdatesHandler.log and WUAHandler.log files are located in \Logs, and the WindowsUpdate.log is located in %windir%.

Possible Solution

The WUA installation on the client might be missing files or be corrupt. Reinstall WUA 3.0 on the client computer. For more information about installing WUA 3.0, 

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